Heating and Hot WaterE.ON Heat delivers the district heating at Clarendon. Water is heated at their on-site energy centre and then pumped to your home through their network of insulated pipes to give you hot water and heating. As your home is served by the E.ON Heat system you won’t have your own boiler, instead you’ll have a Heat Interface Unit (HIU) in your home. Your HIU is about the same size as a boiler and provides heat and hot water to your home instantly, as and when you need it. E.ON will look after your supplyDue to the nature of the district heating, only one energy supplier can be responsible for the whole development. E.ON have entered a 25-year arrangement with St William, which means that they’re responsible for operating and maintaining the heat and hot water network for the homes at Clarendon. You won’t be able to change your heat supplier during the period that this arrangement is in place. In using the heat supply at your property, you’ll be bound to their supply terms and conditions - these will be sent to you with your Welcome Pack from E.ON. You won’t be tied in for your electricity and you’re free to switch to any supplier of your choice in that regard.
What happens next?When you complete the purchase of your new home, you can call E.ON on 0345 302 4312 and they’ll help with setting up your Direct Debit or your online account. Alternatively, you can wait for them to send your Welcome Pack out to you, which will explain how to do this online. You’ll receive your Welcome Pack shortly after you move into your new home, it explains everything you need to know about the district heating system on your development.
What’s included? The energy service charge element of your bill from E.ON covers servicing and maintenance up to and including the HIU in your home. It also covers the maintenance of your local energy centre, which generates your heat supply. This includes any necessary repair of network pipes from the energy centre to properties on your development. It also gives you access to a 24/7 Emergency helpline and call outs.
Please note that the maintenance and servicing of your hot water cylinder, radiators, pipes, other appliances and fittings in your home that are not serviced by E.ON, are your responsibility.
Who can I contact? If you’d like more information about E.ON Heat or to find out about other tariff options, please call their Customer Service Team on: -
0345 302 4312
They're open Monday to Friday, from 8am to 6pm. If you’ve an emergency outside of these hours, such as a fault that could be a risk to your safety or your property or you’re vulnerable and without heat, you can also call E.ON on the above number 24/7 to reach our emergency helpline. Email them at heat@eon-uk.com any time to report a fault.
Heat Trust E.ON are committed to giving you an excellent service. They have a Guaranteed Standards of Service for E.ON Heat customers. If you think they’ve failed to meet any of their Standards of Service, then contact them on 0345 302 4312 or email them at heat@eon-uk.com and they’ll try to help. Visit heat.eonenergy.com to find out more.
Their Guaranteed Standards of Service are in line with the standards set by the independent scheme Heat Trust. The Heat Trust is a voluntary industry initiative that sets a common standard of quality and protection for heat customers in the UK. Visit www.heattrust.org for more information.
